EYENWA CHIDIMA ABIGAIL

Business Administration Graduate | Administrative & Customer Service Professional

About

Motivated Business Administration graduate from the University of Lagos, set to complete studies in 2025, bringing strong organizational, interpersonal, and time management skills. Experienced in administrative support, event coordination, and customer service, with a proven ability to enhance operational efficiency and maintain high standards of professionalism. Eager to leverage a proactive approach and a passion for teamwork to contribute to organizational success in administrative or customer service roles.

Work Experience

Administrative Assistant

CooperHouse Hospitality

Mar 2024 - Jun 2024

Ikeja, Lagos State, NG

Provided comprehensive administrative and operational support, ensuring efficient office functions and seamless event execution within a hospitality environment.

  • Managed daily administrative tasks, including scheduling, correspondence, and record-keeping, ensuring accuracy and timely communication.
  • Organized and coordinated multiple events and meetings, contributing to smooth operations and clear communication for participants and stakeholders.
  • Developed and implemented improved filing systems, enhancing overall departmental efficiency and accessibility of critical documents.
  • Supervised examination processes, monitoring candidate conduct and ensuring strict adherence to institutional policies to uphold academic integrity.
  • Provided direct support to candidates, efficiently resolving queries and offering assistance while strictly maintaining examination protocols.
  • Handled and secured sensitive exam materials both pre- and post-examinations, ensuring confidentiality and preventing breaches.
  • Managed emergency situations and incidents efficiently, maintaining a calm and professional environment for all participants.

Education

Business Administration

University of Lagos

Aug 2019 - Sep 2025

Akoka, Lagos State, NG

Courses

  • Business Operations & Management Theories
  • Leadership & Project Management Principles
  • Effective Written & Verbal Communication
  • Problem-Solving & Solution Implementation
  • Organizational Planning & Time Management
  • Ethical Practices & Decision-Making
  • Microsoft Office Suite Applications
  • Adaptability & Change Management
  • Customer Service & Client Satisfaction Principles

Volunteer

Volunteer

Tech4Dev

Oct 2023 - Oct 2023

Ogudu, Lagos State, NG

Facilitated smooth event operations and positive participant experiences for a technology development initiative.

  • Managed efficient check-in procedures for over 100 event participants, ensuring a streamlined entry process.
  • Verified registrations and provided clear event information, professionally addressing participant queries to enhance satisfaction.

Certificates

Online Learning

YOMA

Dec 2024

Young African Leaders Initiative Certificate

Young African Leaders Initiative

Jul 2024

Women Techsters Boot camp Training

Tech4Dev

Mar 2023

Soft Skills Training

Jobberman

Feb 2022

Soft Skill Training

Kaiser Foundation for Social Development

Dec 2021

Languages

English

Skills

Administrative Support

  • Scheduling
  • Correspondence Management
  • Record Keeping
  • Filing Systems
  • Data Entry
  • Office Management
  • Meeting Coordination

Customer Service

  • Client Relations
  • Query Resolution
  • Participant Support
  • Professional Communication
  • Conflict Resolution
  • Service Excellence

Organizational Skills

  • Time Management
  • Event Coordination
  • Logistics Management
  • Process Improvement
  • Policy Adherence
  • Detail Orientation

Technical Proficiency

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Digital Filing
  • Basic Troubleshooting

Interpersonal & Communication

  • Team Collaboration
  • Verbal Communication
  • Written Communication
  • Interpersonal Skills
  • Professionalism

Problem Solving & Adaptability

  • Issue Resolution
  • Emergency Response
  • Critical Thinking
  • Adaptability
  • Ethical Judgment